Frequently Asked Questions (FAQ)

We provide fully managed IT support, including:

• Network monitoring | Keeping your systems running smoothly.
• Helpdesk support | Fast and reliable assistance for IT issues.
• Cloud computing solutions | Secure and scalable cloud services.
• Cybersecurity protection | Safeguarding your business from cyber threats 24/7.
• VoIP & telecoms | Reliable communication solutions for businesses.

Yes! Our remote IT support allows us to troubleshoot and resolve most issues without needing an on-site visit
If necessary, our team can also provide on-site assistance for more complex problems.

Managed IT services mean we take care of your entire IT infrastructure, so you don’t have to worry about downtime, security risks, or outdated systems.
With proactive monitoring, regular updates, and expert support, we ensure your business runs smoothly and securely.

We offer comprehensive cybersecurity solutions, including:

• Firewall & network security | Blocking unauthorised access.
• Endpoint protection | Securing devices from malware and attacks.
• Data encryption & backup | Keeping sensitive information safe.
• Cybersecurity training | Educating your team on best practices.
• Threat detection & response | Identifying and mitigating risks.

Our cybersecurity audits assess your current security measures, identify vulnerabilities, and provide recommendations to strengthen your defences.

If you suspect a cyberattack, contact us immediately. Our incident response team will assess the situation, contain the threat, and help restore your systems. We also provide post-attack analysis to prevent future breaches.

We provide secure and scalable cloud solutions, including:

• Cloud storage & backup | Protecting your data from loss.
• Microsoft 365 | Productivity tools for businesses.
• Cloud hosting | Reliable and high-performance hosting solutions.
• Disaster recovery | Ensuring business continuity in case of failures.

Cloud computing offers flexibility, security, and cost savings. It allows your team to work remotely, access data from anywhere, and scale resources as needed. Plus, cloud solutions improve overall efficiency.

We provide automated backups and disaster recovery solutions to ensure your business can quickly recover from data loss, cyberattacks, or system failures. Our secure cloud storage keeps your files protected and accessible at all times.

We provide business telecom solutions, including:

• VoIP phone systems | Cost-effective and scalable communication.
• Business broadband | Fast and reliable internet connectivity.
• Unified communications | Integrating voice, video, and messaging.
• Mobile phones | All major brands of hardware.
• SIM card services | Fully managed mobile phone services.

VoIP offers lower costs, better call quality, and greater flexibility compared to traditional phone systems. It allows your team to make and receive calls from anywhere, improving remote work capabilities.

We offer high-speed broadband solutions tailored to your business needs. Whether you need fibre-optic internet, leased lines, or Wi-Fi optimisation, we ensure you get the best connectivity.

Our team offers a fully managed mobile phone service, including bill spend as well as data monitoring services to prevent “Bill Shock”, with direct access to EE, O2 and Vodafone network portals.

Microsoft Copilot is an AI-powered assistant designed to enhance productivity across Microsoft 365 apps like Word, Excel, Teams, and Outlook. It helps businesses automate tasks, generate insights, and streamline workflows, saving time and improving efficiency.

We are Microsoft Copilot experts, helping businesses integrate and optimise Copilot for maximum productivity. Our team ensures you get the most out of AI-powered automation, improving collaboration and efficiency across your organisation.

Yes! We provide a free Copilot assessment to evaluate how AI can enhance your business operations.
Our experts will:
• Analyse your current Microsoft 365 setup.
• Identify opportunities for AI-driven automation.
• Recommend tailored Copilot solutions.
• Ensure seamless integration and training.

Simply contact us to schedule your free Copilot assessment. We’ll guide you through the process, ensuring your team is equipped to leverage AI for better productivity and smarter workflows.

Microsoft Copilot can assist with:
• Automating security alerts and responses.
• Enhancing IT troubleshooting and support.
• Optimising data analysis and reporting.
• Streamlining communication and collaboration.

Yes! Whether you’re a small business or a large enterprise, Copilot can help automate repetitive tasks, improve decision-making, and boost efficiency. We tailor solutions to fit your business needs.

Our process is simple and efficient:
1. Consultation | We assess your IT needs and challenges.
2. Implementation | We set up and optimise your IT infrastructure.
3. Ongoing support | We provide monitoring and assistance.
4. Future-proofing | We help you scale and upgrade as needed.

Pricing depends on your business size, services required, and level of support. We offer tailor made IT solutions to fit different budgets, contact us for a free consultation!

Our managed IT support contracts provide ongoing maintenance, security updates, and priority assistance, ensuring your business stays protected and efficient.