With multiple users and offices across the UK, Porcelanosa were looking for a managed service provider to handle all aspects of their mobile phone contract. Handling everything from billing, tariff analysis, sim swaps, restriction of service and new connections.
Given our experience and technical expertise in this area, ACS IT were approached to design, plan and implement the new procedure.
The increase in professional account management with a hands-on approach to customer service and knowledge of the management portal enables ACS staff to have access to the latest data information, including out of bundle usage and spend cap alerts. Which in turn means that we have up-to-date information and can alert the customer of any anomalies, without any “Bill Shocks”.
Due to the clear planning and execution of the plan between ACS IT and Porcelanosa the transition resulted in a smooth migration without any loss of service or disruption. As well as an indicative contract saving of around £48,000.
IT Support Manager