24/7 Security:
Managed Detection & Response
Having a secure environment, protected with Bitdefender, already takes you ahead of the curve in the world of IT security, the advanced threat detection and response of Bitdefender as outlined in Preventing Attacks with Bitdefender GravityZone is second to none. However, we know that modern cyber security is made up of constantly evolving threats, requiring consistent management of your security solution, but as IT becomes a more and more complex business element, IT security is often treated as set and forget.
What is MDR?
Managed Detection and Response (MDR) is Bitdefender’s 24/7/365 security service. It becomes your dedicated IT security department, proactively keeping your Bitdefender environment in the best-equipped position to control and protect your systems. They protect you through their global network of Security Operations Centres (SOC) with over 285 of the world’s best security analysts, research, and threat hunters, who work around the clock to provide continuous surveillance and rapid response to threats.
The SOC
Think of Bitdefender’s Security Operations Centre (SOC) as your digital war room; a high-tech command centre where elite cybersecurity professionals monitor, analyse, and respond to threats in real time. Just like military strategists track enemy movements and coordinate defences, Bitdefender’s SOC teams are constantly scanning your environment for suspicious activity, ready to neutralise threats before they can cause harm.
It is not a help desk — it is a central hub equipped with advanced tools and threat intelligence to maintain system security. Whether dealing with a zero-day exploit or a phishing attempt, the SOC remains vigilant, ensuring that defences are consistently maintained.
Proactive Security
MDR puts your security solution in the hands of those best equipped to anticipate emerging threats, swiftly counter intrusions, and ensure that your business remains resilient in the face of ever-evolving cyber challenges. You’ll receive expert recommendations and monthly service reports so that you know exactly what action needs to be taken to keep your security solution maintained and operational. With pre-approved actions, you have granular control of whether recommendations are applied automatically, manually by the SOC team, or take back the control and decide for yourself.
Threat Hunting
Bitdefender MDR actively hunts threats down, expert analysts use advanced tools, behavioural analytics, and global threat intelligence to seek out hidden threats that may have evaded traditional detection methods, MDR looks for indicators of compromise based on emerging threat patterns, suspicious behaviours, or anomalies in your environment. This allows Bitdefender to detect stealthy attackers, such as those using fileless malware or living-off-the-land techniques, before they can escalate into full-blown incidents. By continuously refining detection rules and leveraging AI, Bitdefender’s threat hunters stay one step ahead of attackers — ensuring your environment is not just monitored but actively defended.
Incident Response
Even the most robust security solution can be vulnerable to some sophisticated attacks, but most organisations have no real ability to detect these incidents, let alone respond to them and stop them in their tracks. With Bitdefender MDR, when a threat is detected the SOC springs into action. This is where the true power of MDR shines — rapid, coordinated, and expert-led incident response.
The SOC team immediately investigates the alert, validates the threat, and initiates containment procedures. Whether isolating an infected endpoint, terminating malicious processes, or blocking certain communication channels, the response is swift and precise. Your organisation is informed in real time, with clear guidance on what’s happening and what’s being done. With pre-approved actions in place, the SOC can act instantly, minimising damage and downtime.
Incident Analysis
Understanding how an incident occurred is vital to future prevention; it proves you have a vulnerability, and worse still, it’s known by the very criminals who can take advantage of it. However, organisations with traditional security solutions are left in the dark, meaning that the true cause may never be resolved.
With MDR, the SOC conducts a deep forensic investigation to uncover the cause of the attack. The SOC reconstructs the full timeline of the incident, identifies the attacker’s methods, and extracts indicators of compromise to prevent recurrence.
This detailed analysis not only reveals what happened and how, but also which systems or data were affected, ensuring that remediation is targeted and effective. Most importantly, it transforms every incident into a learning opportunity, strengthening your security posture and reducing the risk of future breaches.
Impact Analysis
Understanding the impact of a security incident is just as critical as knowing how it happened. Once the threat is contained and the root cause identified, the SOC performs a thorough impact analysis to assess which systems, applications, user accounts, or data were affected, and determining whether any sensitive information was accessed, altered, or stolen.
The analysis also evaluates the operational and business consequences of the incident — from downtime and productivity loss to potential regulatory or reputational risks. This insight not only informs your recovery strategy but also supports compliance reporting and stakeholder communication.
With MDR, impact analysis ensures that no stone is left unturned, giving you a clear picture of what was at stake and what needs to be done to fully recover and reinforce your defences.
If you would like to discuss your specific security needs, call one of our experts today 01274 508200.
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Registered office: Kismet Buildings, Otley Road, Baildon, BD17 7HB
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